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Returns and Refunds handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

We are sure you’ll be delighted with your Proactive Animal Health purchase, however if for any reason you are not completely satisfied you can return any item purchased from this website to us provided it is in a fully resaleable condition within 7 days of receipt.

  • If you are returning an item, you must include the original invoice with the goods – without it, the return will not be accepted.
  • The goods must be returned in perfect, saleable condition. You must state the reason for the return.
  • All returned goods are subject to approval.

On receipt of the goods, we will determine if refund/exchange is applicable.

Freight for returned goods is at the customers’ expense (unless the goods are proved faulty) – we recommend you get proof of posting as Proactive Animal Health will not be held responsible for goods lost in transit. If the reason for the return is a fault with the product, we will send you a replacement or we will refund you the cost of the product and the cost of the postage.

If you wish to exchange an item, the return of the item is at the customer’s expense. Additionally, the customer will be charged for freight on the exchanged item.

Any refunds given where the purchase is via AfterPay or ZipPay will incur a 6% of total price fee.

No refunds will be given on any products unless goods are proved to be faulty by our suppliers. If an ordered item becomes unavailable then a refund will be offered. We do not normally give refunds if you simply change your mind, or make a wrong decision.

You can choose between a refund, exchange or credit where goods:

  • are faulty
  • have been wrongly described
  • are different from a sample shown to you, or
  • do not do what they are supposed to.

All merchandise must be returned at your cost in good condition in original packaging within 7 days to receive credit to your credit card. Returns after 7 days will receive a store credit to your account.